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      asking for business

      asset protection

      associations, professional. See also Transportation Intermediaries Association

      attorneys

       B

      bankers

      banking relationships

      benefits, employee

      benefits vs. features

      billing

      bills of lading

      bonding

      branding your business

      brochures

      brokerage services

      brokerage software. See also DAT Solutions, LLC

      brokers

      Brooke Transportation Training Solutions

      business classes

      business interruption insurance

      business plans

       C

      cargo loss

      carrier/broker agreements

      carriers

      cash flow controls

      cash flow management

      certificates of insurance

      Certified Transportation Broker (CTB) designation

      closing the sale

      commissions

      common carriers

      communication skills

      company names

      compensating balances

      competitor research

      computer experts

      computers

      consultants

      content marketing

      contingency cargo insurance

      contract carriers

      contract labor receipt

      contracts of carriage

      copyright

      corporations

      credentials

      credit policies

      CTB (Certified Transportation Broker) designation

      custom house brokers

      customer base

      customer relationships

      customer service representatives

      customers, prospective

       D

      damage claims

      data and equipment protection

      Davis, Cathy

      delays in transit

      Department of Transportation (DOT)

      differentiating from competition

      documents

      domain names

       E

       Ed2go.com

      education and training

      education marketing

      electronic form management

      electronic payments

      Eliacostas, Angela

      email

      employee benefits

      employee theft

      employees, hiring. See staffing

      Employment Eligibility Verification Form I-9

      equipment. See also software technology

      equipment reliability

      evaluating job applicants

      experience, gaining

      expert status

       F

      Facebook

      fax machines

      FBC Freight Brokerage Course

      features vs. benefits

      Federal Motor Carrier Safety Administration (FMCSA)

      financial management

       cash flow controls and

       cash flow management and

       credit policies and

       factoring and

       loans and

       payables and

       startup expenses and

      financing. See also factoring

      FMCSA (Federal Motor Carrier Safety Administration)

      for-hire motor carriers

      Form I-9 (Employment Eligibility Verification)

      form management, electronic

      freelancers vs. employees

      freight brokering process

      freight charges

      freight forwarders

      full-truckloads (FTLs)

       G

      generalist vs. specialist

      giveaways

      golden rules for transportation intermediaries. See also intermediaries

       H

      hiring employees. See staffing

      homebased businesses

      honesty

      human resources policies

       I

      ICC (Interstate Commerce Commission)

      import-export brokers

      income

      incorporating

      independent contractors vs. employees

      industry-specific associations. See also Transportation Intermediaries Association

      insurance

      insurance agents

      interactive websites

      internet

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