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10.4 SBA Platforms: Other Vendors

       10.5 SBA Vendors: COTS Applications

       11 SBA Uses & Preconditions

       11.1 When Are SBAs Used?

       11.2 How Are SBAs Used?

       12 Anatomy of a Search Based Application

       12.1 SBAs for Structured Data

       12.1.1 Data Collection

       12.1.2 Data Processing

       12.1.3 Data Updates

       12.1.4 Data Retrieval & Analysis

       12.2 SBAs for Unstructured Content

       12.2.1 Data Collection

       12.2.2 Data Processing

       12.2.3 Data Updates

       12.2.4 Data Retrieval & Analysis

       12.3 SBAs for Hybrid Content

       13 Case Study: GEFCO

       13.1 Background

       13.2 A Track & Trace Solution

       13.3 Existing Drawbacks

       13.4 Opting for a Search Based Application

       13.5 First prototypes

       13.6 Deployment

       13.7 Future

       14 Case Study: Urbanizer

       14.1 Background

       14.2 The Urbanizer Solution

       14.3 How Urbanizer Works

       14.4 What’s Next

       15 Case Study: National Postal Agency

       15.1 Customer Service SBA

       15.1.1 Background

       15.1.2 Deployment

       15.2 Operational Business Intelligence (OBI) SBA

       15.2.1 Background

       15.2.2 Deployment

       15.3 Sales Information SBA for Telemarketing

       15.3.1 Background

       15.3.2 Deployment

       16 Future Directions

       16.1 The Influence of the Deep Web

       16.1.1 Surfacing Structured Data

       16.1.2 Opening Access to Multimedia Content

       16.2 The Influence of the Semantic Web

       16.3 The Influence of the Mobile Web

       16.3.1 Mission-Based IR

       16.3.2 Innovation in Visualization

       16.4 And Continuing Database/Search Convergence

       Bibliography

       Authors’ Biographies

       Index

       Acknowledgments

      We would like to thank Gary Marchionini and Diane Cerra for inviting us to participate in this timely and important lecture series, with a special thank you to Diane for her assistance and patience in guiding us through the publication process. We would also like to thank Morgan & Claypool’s reviewers, including Susan Feldman, Stephen Arnold and John Tait, for their thoughtful suggestions and comments on our manuscript. Ms. Feldman and Mr. Arnold are constant sources of insight for all of us working in search and information access-related disciplines, and we welcome Mr. Tait’s remarks based on his long IR research experience at the University of Sunderland and his more recent efforts at advancing research in IR for patents and other large scale collections at the Information Retrieval Facility.

      In addition, we are grateful to our colleagues and managers at Exalead for allowing us time to work on this lecture, and for providing valuable feedback on our draft manuscript, especially Olivier Astier, Stéphane Donzé and David Thoumas. We would also like to thank our partners and customers. They are the source of the examples provided in this book, and they have played a pioneering role in expanding the boundaries of applied search technologies, in general, and search-based applications, in particular.

      Finally, we would like to thank our families. Their love sustains us in all we do, and we dedicate this book to them.

      Gregory Grefenstette and Laura Wilber

      December 2010

       Glossary

      Glossary

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ACID Constraints on a database for achieving Atomicity, Consistency, Isolation and Durability
Agility The ease with which a computer application can be altered, improved, or extended
API Application Programming Interface, specifies how to call a computer program, what arguments to use, and what you can expect as output
Application layer Part of the Open System Interconnection model, in which an application interacts with a human user, or another application
Atomicity The idea that a database transaction either succeeds or fails in its entirety
Availability The percentage of time that data can be read or used.
Batch A computer task that is programmed to run at a certain time (usually at night) with no human intervention
B2C Business to Customer; B2C websites offer goods or services directly to users
B+ tree A block-oriented data structure for efficient insertion and removal of data nodes
BI Business Intelligence, views on data that aid users with business planning and decision making
BigTable An internal data storage system used by Google, handles multidimensional key-value pairs
BSON Binary JSON