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      IEEE Press 445 Hoes Lane Piscataway, NJ 08854

      IEEE Press Editorial Board Ekram Hossain, Editor in Chief

Jón Atli Benediktsson Xiaoou Li Jeffrey Reed
Anjan Bose Lian Yong Diomidis Spinellis
David Alan Grier Andreas Molisch Sarah Spurgeon
Elya B. Joffe Saeid Nahavandi Ahmet Murat Tekalp

      Communicating in Risk, Crisis, and High Stress Situations

      Evidence‐Based Strategies and Practice

       Vincent T. Covello

       Center for Risk Communication

       New York City and Washington, DC

      IEEE PCS Professional Engineering Communication Series

      IEEE PCS Professional Engineering Communication Series

      Copyright © 2022 by The Institute of Electrical and Electronics Engineers, Inc. All rights reserved.

      Published by John Wiley & Sons, Inc., Hoboken, New Jersey.

      Published simultaneously in Canada.

      No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per‐copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, (978) 750‐8400, fax (978) 750‐4470, or on the web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) 748‐6011, fax (201) 748‐6008, or online at http://www.wiley.com/go/permission.

      Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book,

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