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(Australian Law Reform Commission, 2012; Moses, 2010).

      Over the course of the 2010s, there was a significant shift in public sentiment towards the regulation of online content. There was growing concern about the role played by digital platforms in the distribution of online content and about how the relationships between content distributors and users were mediated through such platforms. There was the role played by what Ananny and Gillespie have termed ‘public shocks’, that is, online public events that ‘suddenly highlight a platform’s infrastructural qualities and call it to account for its public implications’ (Ananny and Gillespie, 2017, p. 2). There have been many examples of such public shocks; they include the livestreaming of murders, of sexual assaults, of acts of violence, and, in March 2019, of the Christchurch mosque atrocity, in which an Australian-born terrorist murdered fifty people in two mosques in Christchurch, New Zealand (this was streamed on Facebook Live). A variety of public scandals involving the misuse of personal data have also plagued the largest platform businesses, most notably Facebook, which saw the Cambridge Analytica scandal in 2018: the data of up to 87 million Facebook users were harvested by political campaigns such as the Brexit referendum in 2016 or Donald Trump’s US presidential campaign in the same year.

      Facebook, YouTube and Google, Twitter and others – they reach billions of people. The algorithms these platforms depend on deliberately amplify the type of content that keeps users engaged – stories that appeal to our baser instincts and that trigger outrage and fear … We have lost, it seems, a shared sense of the basic facts upon which democracy depends. (S. B. Cohen, 2019)

      Looking beyond the immediate issues that have underpinned the techlash, we can identify five factors behind these wider structural changes. These are:

      1 (1) the changing political economy of the internet, particularly around the rise of platform monopolies and oligopolies;

      2 (2) the platformization of the internet, which shifts debates around governance from whether the internet is or should be governed to how it is governed and who makes the relevant decisions;

      3 (3) the degree to which concerns about the ‘mass’ nature of digital media and communication have come to the forefront of contemporary debates about the internet and digital culture;

      4 (4) the paradoxical relationship of populist politics to digital platforms, whereby platforms function as a primary means of reaching potential supporters outside traditional mass media channels, while at the same time fomenting opposition to ‘tech elites’ as part of a wider anti-elitist politics;

      5 (5) new debates about the role of regulators and the return of regulatory activism, after a long period during which nation-state regulatory agencies were seen as being less significant than corporate self-regulation.

      This position was related especially to Manuel Castells’s concept of a network society (Castells, 1996), but it also drew upon the literature on technology and innovation associated with authors such as Christopher Freeman and Carlota Perez (Freeman, 2008; Perez, 2010), who were in turn inspired by the Austrian economist and innovation theorist Joseph Schumpeter (McCraw, 2007). Perez argued that technoeconomic paradigms are distinct from simple clusters of technological change, as they involve transformations not only in systems of production and forms of consumption but also in cost structures, new spaces for entrepreneurial activity, and institutional and organizational forms (Perez, 2010, pp. 191–7). Such paradigms are marked by significant innovation, but also by considerable disruption, until such time as ‘the new TEP [technoeconomic paradigm] becomes the shared, established and unquestioned “common sense” both in the economy and in the socio-institutional framework’ (p. 199). The movement of a technological innovation trajectory is shown in Figure 1.2.

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