LITMIR.BIZ

      Contents

       Cover

       Title Page

      Copyright

      Introduction

      1 Listen and look

      1.1 Listen to and for the ‘prepared speech’

1.2 ‘Look’ for the indicators of cultural differences

1.3 Check for real understanding

1.4 Learn about their situation

1.5 Beware generalizations

2 Say and write

2.1 KISS – Keep It Short and Simple

2.2 Explain TLAs (Three Letter Acronyms)

2.3 Avoid idioms

       2.4 Beware interpretation errors

       2.5 Beware translation errors

       2.6 Be aware of cultural/national differences between speakers of the same language

       2.7 Consider accents and dialects

       2.8 People’s names

       2.9 Test readability

       3 Technology and media

       3.1 Written communications

       3.2 Face to face verbal communications

       3.3 Using the phone

       3.4 Video calls

       3.5 Conference calls

       3.6 ‘Screen-sharing’ calls

       4 Taking the environment into account

       4.1 Time zones and time differences

       4.2 Local working practices with regard to time

       4.3 Local office facilities

       4.4 Local climatic conditions and seasons

       4.5 Local purchasing capacities

       4.6 Local attitudes to family, friends and others

       5 Netiquette

       5.1 Get your salutation right

       5.2 Prof reed you’re email

       5.3 Write ‘good’ subject lines

       5.4 Use the timing capacity

       5.5 Copying and read receipts

       5.6 Use a signature block – it helps

       5.7 Write and read emails wisely

       5.8 Consider ‘social media’

       6 Intercontinental differences

       6.1 Be honest

       6.2 Communicating with Chinese business people

       6.3 Communicating with Indian business people

       6.4 Communicating with British business people

       6.5 Communicating with American business people

       6.6 Communicating with German business people

       6.7 Communicating with Japanese business people

       6.8 Communicating with Russian business people

       7 Communicating with a remote team

       7.1 Have a communication plan

       7.2 Create and maintain a virtual presence

       7.3 Use the technology to replicate the communication of an F2F team

       7.4 Be a good host

       7.5 ‘Slow down to speed up!’

       7.6 Run good virtual team meetings

       7.7 Communicate with your people’s other (local) managers

       7.8 Think ‘Goose’!

       7.9 Look for the signs that it is all going wrong

       Footnotes

       Jargon buster

       About the Book

       About the Author

       About the Publisher

       Communication is critical, communicating intercontinentally is complex

      The world is getting smaller. Most of us will probably

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