Managing Patients: The Patient Experience Guidelines for Pratctice Success - American Dental Association Guidelines for Practice Success

Скачать книгу

Informed Consent/Refusal

       image Sample Informed Consent Form

       image Sample Informed Refusal Form

       image Specialty Referrals

       image Sample Referral Form to Dental Specialist

       image Sample Referral Form for Medical Care (Adult)

       image Sample Referral Form for Medical Care (Child)

       image Sample Referral Form for Dental Care (Adult and Child)

       image Miscellaneous Policies

       Treatment Recommendations

       image Case Presentations

       image Sample Photography Release Form

       image Accepted Treatment

       image Emergency Treatment

       image Sample Triage Reference Form for Front Desk Staff

       image Post Treatment and Follow-up

       image Recare Appointments

       image Documentation/Patient Records

       image Appointment Confirmations

       image Patient Satisfaction Surveys

       image Sample Copy for Sending Patients a Satisfaction e-Survey

       image Sample Reminder to Increase Patient Survey Response Rate

       image Sample Patient Satisfaction Survey

       Patient Relations

       image Reactivation/Retention

       image Noncompliance

       image Sample Patient Reactivation Phone Scripts

       image Sample Letter to Reactivate a Lapsed Patient

       image Tips for Customizing the “What’s New” Reactivation Letter

       image Sample Patient Reactivation Letters

       image Complaints

       image Refunds and Discounts

       image Patient Dismissal

       image Sample Patient Dismissal Letters

       image Peer Review

       image Special Considerations

       image Sample Fee Waiver Release Form

      ADA Guidelines for Practice Success™ (GPS™)

image

      Introduction

      Your ability to communicate with patients impacts their perception of your practice. Managing that

Скачать книгу