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7.3Designing effective IT support for Controlling

       7.3.1Principles of IT Support

       7.3.2IT Support for Planning, Control and Data Analysis

       7.3.3Automation of Controlling Processes

       7.4Practical example

       7.4.1Industrielle Dienstleistungen GmbH and Anlagenbau AG

       7.4.2Project: Linking the Chart of Accounts and Cost Centre Plan

       7.4.3Lessons learned

       7.5Design checklist for managers and controllers

       Further reading

       8.Controlling Organisation

       8.1Chapter objectives

       8.2Introduction

       8.3Design of an effective Controlling organisation

       8.3.1Factors influencing the Controlling organisation

       8.3.2Embedding Controlling into the company

       8.3.3Controlling’s tasks

       8.3.3.1Process-orientated Controlling organisation

       8.3.3.2Controlling Shared Service Centre

       8.3.3.3Specialist Controlling tasks

       8.3.4Structure of the Controlling division

       8.3.5Controlling resources

       8.4Practical example

       8.4.1Travel SE

       8.4.2Project: Development of a CFO organisation across different locations

       8.4.3Lessons learned

       8.5Organisational checklist for managers and controllers

       Further reading

       9.Governance

       9.1Chapter objectives

       9.2Introduction

       9.3Designing an effective monitoring system

       9.3.1Internal control system

       9.3.1.1Internal control system function

       9.3.1.2The COSO concept

       9.3.2Internal audit

       9.3.2.1Internal audit function

       9.3.2.2Internal audit method

       9.3.3Risk management

       9.3.3.1Role of risk management

       9.3.3.2Risk analysis

       9.3.3.3Risk planning and control

       9.3.3.4Risk monitoring and documentation

       9.4Practical example

       9.4.1Medizintechnik AG

       9.4.2Project: Setting up systematic risk management

       9.4.3Lessons learned

       9.5Organisational checklist for managers and controllers

       Further reading

       10.Trends

       List of authors

       List of abbreviations

       Bibliography

       Index

Controlling as the Foundation of Performance Management

Introductory Remarks

      How can a company be orientated towards a performance goal and manage to ensure that this goal is reached?

      Only when the company is able to master this increasingly demanding challenge will its continued existence be secured. But that in itself is not really an answer, because it does not tell us how to master the challenge of performance orientation. This is why successful performance management concepts have been developed all around the world, in academia and in business practice, over the past century.

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