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Marnie McLaren

      Head of Investment Sourcing

      St George Wealth Management

      ‘I couldn’t run my business as effectively and profitably as I do had I not learnt these efficiency and effectiveness skills.

      ‘I am far more productive than I was, and get SO much more of the important stuff done. Plus, I now use my brain for thinking, strategising and processing important information, not trying to remember what I have to do, so I rarely miss anything and I’m far less stressed, both at work and at home. … I recommend everyone learns and applies these skills!’

       Simon Smith

      Managing Director

      Southern Cross Coaching & Development Pty Ltd

      ‘While I thought I was a good planner and had balance in my day-to-day work, I have actually dramatically changed the way I manage my time and also priorities. Most rewarding is the personal time I have built into my working week that ensures I spend quality time with my family.

      ‘I have not had to sacrifice my work commitments, but instead have created time to think about what is strategically most important. … Hopefully this feedback does justice to the full impact Cyril has had upon me.’

       Stuart Blake

      Head of Sales & Service

      NRMA, SGIO & SGIC - IAG

      Acknowledgements

      To Bettina Pidcock, my first client, who pushed me to write this book and helped me along this journey.

      To the St George Bank team: Jason, Neil, Geoff, Marnie, Matt and so many others. You gave me so much in your feedback and support.

      To some great people who have helped me to publish this book: my editor Jo McKee, and my designer Graham Rendoth, who did a terrific job in a challenging time frame. The two of you have been amazing in helping me in this journey.

      Contents

      Dedication

       Acknowledgements ix

       Overview - So you think you can work?

       Introduction

      Part one

       PERSONAL EFFICIENCY - THE FOUNDATION

Chapter 1: Workflow management:
Don’t let information slow your performance
1.1 Hard files - a cluttered desk, a cluttered mind
1.2 Soft files - the invisible mess
1.3 Feel the difference
Chapter 2: Efficient behaviours: The work habits of ‘doers’
2.1 Avoid time waster one - procrastination
2.2 Avoid time waster two - lack of focus
2.3 Avoid time waster three - ineffective meetings
2.4 Efficient behaviours - awareness
Chapter 3: Outlook as an efficiency tool
3.1 Inbox - who manages who?
3.2 Filing - efficient system versus expanding dump
3.3 Calendar & Task - there is a life beyond inbox
3.4 Outlook - from tricks to habits

      Part two

       PERSONAL LEADERSHIP – THE TRUE MIND-SHIFT TO PERFORMANCE

Chapter 4: The simple steps of effectiveness
Chapter 5: Think quarterly:
Be clear on your goals and high-impact activities
5.1 A mind shift from reactive follower to proactive leader
5.2 The high performance question
5.3 The compass plan
5.4 The project plan
Chapter 6: Plan weekly: make them a ‘must’
6.1 Put your big rock first
6.2 Protect your big rocks - implement your effective week
6.3 Be in control - plan weekly religiously
Chapter 7: Act daily: take action regardless
Chapter 8: Review and change if necessary

      The last word

       Endnotes

       About the author: Cyril Peupion

       Primary Asset Consulting

      Overview

       SO YOU THINK YOU CAN WORK?

      Most of us have never been taught how to work.

      A very bold statement to start with …

      However this is one of the most important reasons for lack of execution and lower-than-expected performance. Most of us are committed to our role and want to do a good job. We are neither lazy nor unwilling. But we are not always working efficiently; we are working hard but not always smart.

      Quite often we believe that to increase our performance, our revenue or our profits, we need to do more. We believe we must work longer hours, make more phone calls and attend more meetings. And in our busy working life, doing more is either almost impossible or carries a high price. We spend less time with our loved ones, we neglect our health, we put some of our passions and hobbies on the back burner and we end up frustrated, feeling out of control and stressed.

      Disorganised work environments, unread emails, missed deadlines and feeling overwhelmed and stressed are real pressures for many people in their working days. Most of us spend important parts of our day on low-value

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