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Zackrison, is Finding Your Way in the Consulting Jungle (Jossey-Bass, 2001).

      Amy Kates is a principal partner of Downey Kates Associates in New York. Her work focuses on organization design, particularly the challenges that confront complex, global organizations. She also consults in the areas of executive team development, talent assessment, and HR strategy. Amy works with leaders and their teams to assess organizational issues, reshape structures and processes, and build depth of management capability. She is a skilled diagnostician and designer, and helps her clients to understand organizational issues, the options, and their implications, and to make good decisions. She is an author, with Jay Galbraith and Diane Downey, of Designing Dynamic Organizations: A Hands-on Guide for Leaders at All Levels (AMACOM, 2001).

      In addition to her consulting work, she teaches organization design in the Executive M.B.A. program at the University of Denmark. She is also on the Board of Directors of the Organization Design Forum. Amy holds a master’s degree in city and regional planning from Cornell University.

      Greg Laskow is the Custom Solutions manager with the Center for Creative Leadership’s European branch, located in Brussels, Belgium. Headquartered in Greensboro, North Carolina, CCL is an international, nonprofit educational institution devoted to research and teaching on leadership in the private and public sectors. It is one of the largest institutions in the world focusing on leadership.

      As a key player on the Custom Solutions design team, Greg provides considerable experience and expertise in creating unique client-specific programs. In addition to his custom work, he trains in The Looking Glass Experience program and the Center’s flagship open-enrollment offering, the Leadership Development Program (LDP)®. Greg has collaboratively code-signed custom programs for leadership development across a variety of public and private sectors, some of which include financial, manufacturing, service, health care, telecommunications, transportation, consumer, and government industries. He is particularly sensitive to and passionate about the various global and cultural differences that must be considered in a developmental process for leaders and organizations.

      Greg joined the Center from Farr Associates, Inc., where he served as vice president of the personal executive development line of business. Prior to his current role, Greg served as a senior program associate at CCL’s Greensboro campus.

      He received his bachelor’s and master’s degrees from the University of Scranton and a Ph.D. in counseling psychology from Texas Tech University. In 1994, Greg retired from the U.S. Army with the rank of colonel.

      H. Skipton Leonard is vice president and executive consultant at Personnel Decisions International’s Washington, DC, office. Prior to his current positions, Skip served as head of the executive coaching and assessment practices as well as general manager in PDI’s Washington office. He has more than twenty-five years’ experience helping organizations hire, retain, and develop the best executive and managerial talent. He is especially interested in helping organizations develop executive and management leadership and talent, build high-performing leadership teams, and behave more adaptively, creatively, and strategically in rapidly changing market conditions. He is a frequent presenter at national conferences on leadership and leadership development, has numerous publications to his credit, and has coauthored a graduate-level management textbook.

      Skip is the founding editor of Consulting Psychology Journal, a past president of the American Psychological Association’s Society of Consulting Psychology, and an APA fellow. He received his doctoral degree in psychology from New York University.

      Jennifer Martineau serves as the director of the Center for Creative Leadership’s Design and Evaluation Center. Jennifer earned a Ph.D. in industrial and organizational psychology from the Pennsylvania State University. At CCL since 1993 and with over fifteen years’ experience in the field of evaluation, she has focused her attention on the evaluation of leadership development initiatives. She is recognized as contributing significantly to the growth and improvement of CCL’s evaluation practice as a whole, as well as developing numerous evaluation tools and processes. Jennifer serves as internal evaluation coach to CCL faculty and staff, CCL clients, and other leadership development professionals.

      Jennifer approaches the evaluation of leadership development initiatives from the perspective that evaluation needs should drive the design of these initiatives and should therefore be considered a part of these initiatives from their inception. In this framework, evaluation helps to shape initiatives in a way that is more certain to create desired impact.

      During her time at CCL, Jennifer has worked with a wide array of client organizations, including international for-profit and not-for-profit organizations, school systems, and government agencies. Her work can be found in books, peer-reviewed journals, and practitioner-oriented publications. She is a regular presenter at international professional conferences such as the American Evaluation Association, the American Society for Training and Development, and the Society for Industrial and Organizational Psychology, and is a member of these organizations.

      Lisa Moye is a senior associate at the Center for Creative Leadership in Greensboro, North Carolina. She is responsible for bringing together CCL client teams focused on developing and managing relationships for clients with complex, long-term needs around customized leadership development initiatives. Additionally, Lisa facilitates the Leadership Development Impact process for client organizations wishing to explore leadership needs at an organizational level. She joined the Center in October 1998.

      Prior to her arrival at CCL, Lisa worked for fifteen years as an account manager, primarily in media and contract furniture and design. In this work, she acquired, developed, and managed a wide variety of key client accounts.

      Lisa received a degree in industrial and organizational psychology from the University of North Carolina at Greensboro. When not at work, she can often be found enjoying time with family and friends and serving as a volunteer in her community.

      Dick Phillips is a senior Intelligence Educator in the Leadership Academy at CIA University. His primary focus is on middle managers in the organization. In this capacity he was one of the designers of the CIA’s Managing and Leading Change from the Middle program, which won a best-practices citation from ASTD in 2005. In addition to his activities in the CIA, he works with the other organizations in the U.S. Intelligence Community. He also works with Tigrett Corporation, a company specializing in using historical case studies to teach managers and leaders. Dick has a B.A. in history from Alma College and a Ph.D. in history from the University of Virginia.

      Patricia M. Weik has been a consultant with RHR International since 1997 and the director of research and development since September 2000. As head of R&D, she has taken the lead in investigating best practices in the identification and development of future leaders. Her research in this area has resulted in development programs that are closely tied to the company’s growth strategy and that focus on the execution of customized development plans for future leaders. The programs have also clarified the roles of senior executives of the companies and the bosses of future leaders in delivering on development goals.

      Pat has published work on the topics of future-leader development and the use of culture assessments to accelerate the integration of acquisitions. She continues to consult with select companies in the areas of CEO succession; senior executive development; the design of large-scale, global future-leader development programs; and merger integration.

      Prior to joining RHR International, Pat practiced as a clinical geropsychologist at Harvard University, the Veterans Administration, and the St. Louis Behavioral Medicine Institute. Before becoming a licensed psychologist, she was a corporate attorney and an assistant professor of law at St. Louis University Law School. In her legal practice, she specialized in the areas of employment and environmental law. She is a former chair of the Missouri Bar Environmental Law Section, where she led the effort to improve the process of conducting environmental audits during due diligence.

      Pat received her law degree from the University of Chicago. She received her Ph.D. in clinical psychology from Northwestern University.

       Introduction

      Robert

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