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продаж: от первого контакта до заключения сделки. Термин был предложен в 1898 г. Э. С. Льюисом изначально как «потребительская воронка», которая демонстрирует путь движения покупателей от раздумий к покупке: знакомство, интерес, желание, действие.

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