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Consumed: How We Buy Class in Modern Britain. Harry Wallop
Читать онлайн.Название Consumed: How We Buy Class in Modern Britain
Год выпуска 0
isbn 9780007457090
Автор произведения Harry Wallop
Жанр Социология
Издательство HarperCollins
Of course eating out in fast food places, or indeed any places, never became a classless activity. As with so many exciting, new, American activities that hit Britain in this period – pop music, jeans, frozen fish – classless merely became a euphemism for working class. No more so than with fast food, which over time took on a demonic quality, at least in the eyes of those who refused to eat it. Junk food for the junk classes.
This demonisation was mostly peddled by the Wood Burning Stovers, who as time went on were more than happy to have someone else cook their meal in bistros, trattorie and pho noodle bars – but not if it was ‘mechanised’, nor if it was American. McDonald’s, by the sheer force of being successful and American, became the whipping boy. By the mid-1980s, a decade after it arrived in Britain, it was expanding fast, rapidly taking market share from Wimpy and Wendy’s, another chain, and the company wanted to open an outlet in Hampstead, invariably described in tabloid newspapers as ‘leafy’. It is a particularly charming borough of north London, whose heath has majestic views down to the City and Westminster. Home of Keats, Sidney Webb, D.H. Lawrence and Edith Sitwell, it was, in its own estimation, a cut above McDonald’s. There proceeded an almighty 12-year-long row that ended up in the High Court.
‘The last rampart has fallen,’ The Times declared in 1992 when the burger chain finally won the right to open – on the site, symbolically, of a disused bookshop. Everyone quietly forgot that prior to that it had been occupied by a branch of Woolworths. The Hampstead residents, led by local MP Glenda Jackson, the only elected member of parliament to have won an Oscar, and author Margaret Drabble, insisted they were neither being snobs nor prejudiced against burger bars, they just didn’t like the idea of extra traffic and litter. The Heath and Old Hampstead Society said the result would be a rash of copy-cat chains, low-grade boutiques instead of proper shops ‘where one could buy a reel of cotton’.
The true feelings of residents, however, were revealed in a letter to Camden Council, which complained about an influx of ‘noisy undesirables’, while the actor Tom Conti said, ‘McDonald’s is sensationally ugly.’ As the Washington Post rather neatly put it, Hampstead was not so much a village, more a rather smug state of mind. The residents of Hampstead always have been Wood Burning Stovers to a man, Radio 4 devotees, owners of Ottolenghi cookbooks, recipients of organic food boxes. They sip flat white coffees from their local Ginger & White café (slogan: ‘We don’t do Grandes’), which offer organic marmite and soldiers for toddlers who have learnt to order a babycino before they can wipe their own nose.
The article in The Times reporting on the chain’s final victory in NW3 could not hide its outright snobbery: ‘The most valid objection to [McDonald’s] is in fact their ubiquity and the fact that they have done so much in 18 years to debase the act of eating. Many customers are already excavating their purchases as they walk away from the counter, smearing ketchup around their mouths and grabbing handfuls of the deep-fried toothpicks that are parodies of the honest British “chip”.’8
McDonald’s has undergone something of a transformation in the last six or seven years, particularly in Britain. There was certainly a time when I would never have taken my children into one of their outlets, partly because I disapproved of the food’s unhealthiness, partly because I am a reluctant owner of a wood-burning stove and quite like a flat white coffee – and with that comes a fairly large dollop of snobbism. Putting aside the issue of the food, most outlets just weren’t very nice, with harsh strip-lighting, sweaty formica tables and even less healthy-looking customers.
But the McDonald’s of the 1980s and 90s is no more. Partly spurred on by an alarming slippage in profits, partly thanks to a boss in Britain determined to tackle the hostility towards the brand, the restaurants started to go upmarket. The décor in all 1,200 branches was spruced up. Some now even have flowers on the table. The milk went organic, the eggs became free-range. Free WiFi was introduced, when this was an expensive luxury, and espresso and lattes started to be served. Then the recession came along, and it won over hundreds of thousands of new customers determined to continue enjoying a weekly meal out, or a morning cup of coffee on the way in to work, but keen to save money. Eight out of ten families in Britain with children visit at least once a year. My family is now one of those, though that horrifies some fellow north London parents.
There is still an astonishing level of animosity felt towards the golden arches, with much of it class based more than anything else. I interviewed the new British boss, Jill McDonald (no relation), who perhaps rather provocatively compared the burger chain to John Lewis, the epitome of understated Middleton taste on the high street. ‘You get the white van man in the morning stopping in for his egg McMuffin and you get the guy who has stopped off before his meeting with his laptop. There’s not that snobbishness about our brand any more,’ she said.
The reaction to the interview proved that there was still some way to go. ‘Only idiots and chavs go to McDonald’s … nobody but them would take their children there,’ said one online reader, responding to her comments. Another said: ‘I take one look at the customers inside with their noisy and totally uncontrolled offspring and back off quickly. Am I being snobbish? Probably, but I do not want to eat near that lot, nor do I want to walk about the street eating one of their products.’
Despite its move upmarket and its broad appeal to most of the country, McDonald’s will never really win over the Wood Burning Stovers, who like to think the food-on-the-go that they eat is individual, authentic and preferably ‘artisanal’. The fact that it is prepared in a big industrial kitchen on a trading estate in Park Royal, before being shipped out to their local gastro pub or sushi bar, is something they don’t consider. The key demographic for McDonald’s is Asda Mums – a large swathe of the population who straddle what some would call the lower middle class and the upper working class, but now defined in these recessionary times by their loyalty to the cheapest of Britain’s big four supermarkets. Food for Asda Mums is mostly fuel, not a statement of status. Their presiding concern is that their children are well fed, which means nutritiously so (they fret about the sugar content in Fruit Shoots), but that also means generously so. McDonald’s brilliantly supplies that need – and it is a fortnightly treat, and a guilt-free one at that, for many Asda Mums.
The company assiduously targets Asda Mums, through its advertising but also its associations, with its support of football, and tie-ups with Disney and other mass-popular movements. In a study by the think-tank Britain Thinks, undertaken during the summer of 2011, McDonald’s came third in a list of ‘the most working-class brands’ behind the Sun and Iceland and above KFC and Asda. It is revealing that four out of the five brands are food-related.
McDonald’s and KFC owe their place in this list partly to price, but partly to the ideals introduced by Wimpy back in 1954 – fast, quick service of a commoditised food. No one can ever feel as if they are going to be caught out either by their table manners, their pronunciation of a product or the arrival of a shockingly large bill at the end. Tipping and a wine list, two of the most anxiety-inducing social phenomena, are categorically absent from fast food.
The boss may be wrong about the snobs, but she is correct when she asserts that it is a ‘democratising’ brand, a term that Sir Terence Conran used in the 1960s to describe Habitat, his home furnishings shop. Thanks to fast food, eating out was no longer a social minefield.
If Asda Mums are the bedrock on which McDonald’s builds its success, then it is the Hyphen-Leighs who have turned Greggs into the country’s biggest fast food chain – with more outlets than anyone else. Based in Newcastle, Greggs has a range of nice bread, perfectly decent sandwiches and a selection of savoury pastries, selling an amazing 140 million sausage rolls every year – that is 800 every minute. But no food item in Britain, not even a Big Mac, has been the object of so much class debate in the last year. This came about when the Chancellor tried to close a long-standing (and complex) loophole that meant hot pasties, steak bakes and sausage rolls, as sold by Greggs, avoided VAT.
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