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      As a designer, what is your greatest strength?

      I think I'm a good listener. I enter every project with an open mind and wait for someone or something to say that special, unpredictable thing that will lead me to a solution.

      And, conversely, what is your weakness?

      I have a short attention span and a low tolerance for ambiguity. As a result, I tend to rush to a solution and settle for the first thing I come up with. As a result, I'm always grateful when I'm forced to slow down and think again.

      You are one of the most articulate designers in an increasingly literate field. How does this work as an advantage in your work life?

      I think that designers tend to expect the rest of the world to be as visually sophisticated as they are, and they're disappointed when they aren't. Why is that? It's not like the whole world is born with four years of design training. So often there's a gulf, sometimes a vast one, between the designers and the people they work with, or collaborate with, or work for. I learned early on that conversation was the best way to bridge that gap. I listen carefully and then try to explain design in terms that will connect with the person I'm talking to, on whatever the level they're on. I am articulate, and I'm a good and enthusiastic salesman. But I learned early on that the sooner I stopped trying to sell the other person something, the sooner I'd learn something that might genuinely help me.

      Is writing like designing?

      Writing is like designing in that you need a structure, you need an idea, you need the technical skill to execute that idea, and you need to do it with some style that will give pleasure to the person who's going to read it. These same four elements exist, more or less, in every design project. In both cases, you're trying to communicate something, often to someone you've never met. And both disciplines are such fun ways to learn about the world.

      How would you define a good client?

      A good client is smart enough to know what he or she thinks about my work, and brave enough to tell me. (My least favorite reaction is something noncommittal like “Hmm.. you've given us all a lot to think about!” I have been really lucky to have many clients who have been smarter than me. I have never missed an opportunity to learn from them. The very best are inspiring and are really just as responsible for my success as I am.

      How would you define a designer who is well suited for Pentagram?

      Each partner here is responsible for hiring the designers who will work on his or her own team, so there's no one answer to this. Some of us hire almost entirely on portfolio and craft skills. Others look for designers who can work with clients and take on project management roles. So the designers are different. Because we work in an open-plan office – no one has offices, not even the partners – everyone has to get along and work well with others. Because the teams are small, we all tend to work quickly and look for people who can do a lot of different things. This is not a place for those who want to close their office door and work quietly on one thing all day.

      Windham-Campbell Prizes Program

      Yale University, The Donald Windham-Sandy Campbell Literature Prizes

      Designers: Michael Bierut, Jessica Svendsen

      Illustrator/photographer

      Pentagram

      2013

      What do you look for in an assistant or associate designer, given the current requirements?

      I look for people who love typography, who love to read, who have a good sense of humor, and who just plain love graphic design as much as I do.

      What job that you've recently completed would you say is the most satisfying and challenging?

      Last year we did a series of projects for the New York City Department of Transportation that included a city-wide pedestrian wayfinding system, maps for the city's new bike share program, and redesigning New York's parking signs. All of these are being rolled out now, and I have to say that every time I see a new one out on the street – and I usually just encounter one by accident, or someone on my team does and takes a picture – it's just a great surprise. This kind of work is really complicated. We were part of a much larger team of planners, cartographers, product designers, and engineers. Yet the results of the work are simple: every day, for instance, I see someone looking at one of those maps to find their way around town. Being responsible for something that is playing a role, a positive role, in people's lives is really satisfying. The fact that most people can't even imagine that they are looking at the final outcome of a tremendously complex design process makes the whole thing even more gratifying.

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