LITMIR.BIZ

7

Charles R. Swindoll, “The Value of a Positive Attitude,” Insight for Living Ministries (November 2015). https://www.insight.org/resources/daily-devotional/individual/the-value-of-a-positive-attitude

8

Ashley Goldsmith and Leighanne Levensaler, “Build a Great Company Culture with Help from Technology,” Harvard Business Review (February 2016). https://hbr.org/2016/02/build-a-great-company-culture-with-help-from-technology

9

Tomas Chamorro-Premuzic, “Does Money Really Affect Motivation? A Review of the Research,” Harvard Business Review (April 2013). https://hbr.org/2013/04/does-money-really-affect-motiv

10

Tony Hsieh, Delivering Happiness: A Path to Profits, Passion, and Purpose (New York, NY: Grand Central Publishing, 2010), p. 151.

11

Quoted in Shep Hyken, “Drucker Said ‘Culture Eats Strategy for Breakfast’ and Enterprise Rent-A-Car Proves It,” Forbes, December 5, 2015. http://www.forbes.com/sites/shephyken/2015/12/05/drucker-said-culture-eats-strategy-for-breakfast-and-enterprise-rent-a-car-proves-it

12

Quoted in Katie Richards, “5 Tips for Building a Real and Successful Company Culture,” Adweek, March 24, 2016. http://www.adweek.com/news/advertising-branding/5-tips-building-real-and-successful-company-culture-170383

13

Culture Hacker podcast, 2017. Season 1, Episode 4. On-air talent includes: Michelle Crosby, Shane Green.

14

Harry Nobles, “Attitude Can Make the Difference,” Hotel Online (January 2001). https://www.hotel-online.com/News/PR2001_1st/Jan01_AttitudeDifference.html

15

Anthony J. Rucci, Stephen P. Kirn, and Richard T. Quinn, “The Employee-Customer-Profit Chain at Sears,” Harvard Business Review (January–February 1998). https://hbr.org/1998/01/the-employee-customer-profit-chain-at-sears

16

Quoted in Jim Tierney, “Mercedez Benz CEO: Customer Experience Is the New Marketing.” Loyalty360 (October 2014). https://loyalty360.org/content-gallery/daily-news/mercedes-benz-ceo-customer-experience-is-the-new-marketing

17

Culture Hacker podcast, 2017. Season 1, Episode 4. On-air talent includes: Michelle Crosby, Shane Green.

18

Cedric T. Coco, Fiona Jamison, and Heather Black, “Connecting People Investments and Business Outcomes at Lowe's: Using Value Linkage Analytics to Link Employee Engagement to Business Performance,” People & Strategy 34, no. 2 (2011). www.hrps.org/resource/resmgr/p_s_article_preview/ps_34.2_peopleinvestments.pdf

19

Andrew Oswald, Eugenio Proto, and Daniel Sgroi, “A New Happiness Equation: Worker+Happiness = Improved Productivity,” Warwick Economics Research Institute Bulletin (October 2009). https://www2.warwick.ac.uk/fac/soc/economics/research/centres/eri/bulletin/2009-10-3/ops/

20

Jim Taylor, “Sports: The Power of Emotions,” Psychology Today, December 1, 2010. https://www.psychologytoday.com/blog/the-power-prime/201012/sports-the-power-emotions

21

Jacob Morgan, “Why You Are Not Just in a War for Talent with Your Competition,” Forbes, July 15, 2016. http://www.forbes.com/sites/jacobmorgan/2016/07/15/why-you-are-not-just-in-a-war-for-talent-with-your-competition

22

Julie Kantor, “High Turnover Costs Way More Than You Think,” Huffington Post, February 11, 2016. http://www.huffingtonpost.com/julie-kantor/high-turnover-costs-way-more-than-you-think_b_9197238.html

23

CHG Healthcare Services, n.d. http://www.chghealthcare.com

15. Culture Hacker podcast, 2017. Season 1, Episode 6. On-air talent includes: Kevin Ricklefs, Shane Green.

24

Gallup, “Q12 Meta-Analysis Report,” Gallup, 2016. http://www.gallup.com/services/191489/q12-meta-analysis-report-2016.aspx