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already up for that challenge, I know. But you can't do it alone. You need good people with you. You need a team. And sadly, good teams are hard to find. 70 percent of employees report being part of a dysfunctional team. If you'd like to change that up, this may be the book for you. Do Great Work, Do it with a great team.”

– Michael Bungay Stanier, author of The Coaching Habit and Do More Great Work

      “You will find not only practical ideas that can be implemented immediately, but evidence-based strategies that provide a compelling framework for action. Look elsewhere for the usual management bromides in which talk is a substitute for action. This is a book about decisions – deciding to be great, deciding to take responsibility, and deciding to make a difference.”

– Douglas Reeves, Ph.D., Founder, Creative Leadership Solutions, author of the best-selling The Learning Leader

      “Using real-life examples from their multiple decades of consulting, Craig, Angie, and Victoria deliver a pragmatic way to inspire and earn high performance from every organization's most precious asset, the human beings who work there. I recommend this book to anyone looking to find the precious balance between high performance and humanity.”

– Henry J. Evans; Co-Author of Amazon Top 10 Business Book Step Up-Lead in Six Moments That Matter, and author of the best-selling Winning With Accountability-The Secret Language of High Performing Organizations

      “In life and business every new undertaking is a venture into the unknown. Craig, Angie, and Victoria have written a book that serves as a valuable roadmap for any leader who's looking to do more and be more. This book shows a way to achieve greater results with deeper satisfaction.”

– Bryan Miller, author of the forthcoming book, Power, Productivity & PeaceDo Big ThingsThe Simple Steps Teams Can Take to Mobilize Hearts and Minds, and Make an Epic ImpactCRAIG W. ROSS | ANGELA V. PACCIONE | VICTORIA L. ROBERTS

      Cover image: Amy Shenton

      Cover design: Wiley

      Copyright © 2017 by Craig W. Ross, Angela V. Paccione, and Victoria L. Roberts.

      All rights reserved.

      Verus Global^® is a registered trademark of Verus Global, Inc. WE EQUIP TEAMS TO DO BIG THINGS™ is a trademark in process.

      Published by John Wiley & Sons, Inc., Hoboken, New Jersey.

      Published simultaneously in Canada.

      No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, 222 Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 646-8600, or on the web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) 748-6011, fax (201) 748-6008, or online at www.wiley.com/go/permissions.

      Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor the author shall be liable for damages arising herefrom.

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      Wiley publishes in a variety of print and electronic formats and by print-on-demand. Some material included with standard print versions of this book may not be included in e-books or in print-on-demand. If this book refers to media such as a CD or DVD that is not included in the version you purchased, you may download this material at http://booksupport.wiley.com. For more information about Wiley products, visit www.wiley.com.

       Library of Congress Cataloging-in-Publication Data:

      Names: Ross, Craig W., author. | Paccione, Angela V., author. | Roberts, Victoria L., author.

      Title: Do big things: the simple steps teams can take to mobilize hearts and minds, and make an epic impact / Craig Ross, Angela V. Paccione, Victoria L. Roberts.

      Description: Hoboken, New Jersey: John Wiley & Sons, Inc., [2017] | Includes bibliographical references and index. |

      Identifiers: LCCN 2017019102 (print) | LCCN 2017029984 (ebook) | ISBN 9781119361169 (pdf) | ISBN 9781119361176 (epub) | ISBN 9781119361152 (cloth)

      Subjects: LCSH: Teams in the workplace. | Organizational behavior. | Organizational effectiveness.

      Classification: LCC HD66 (ebook) | LCC HD66 .R6685 2017 (print) | DDC 658.4/022–dc23

      LC record available at https://lccn.loc.gov/2017019102

      READ ME FIRST

      We are now ready to start on our way down the Great Unknown. We have an unknown distance yet to run; an unknown river yet to explore. What falls there are, we know not; what rocks beset the channel, we know not; what walls rise over the river, we know not.

– Major John Wesley Powell, in 1869, as the crew ofexplorers at his command descended into the unexploredGrand Canyon of the western United States1

      Your team is expected to deliver – big. Like Powell's crew nearly 150 years ago, perhaps you're even embarking on an ambitious plan to do something that's never been done before. Your Grand Canyon in front of you is deep and fraught with risks. And if you're like most, you begin your journey amid swirling changes and scarce resources.

      Even though you may believe you personally have what it takes to deliver on your responsibilities, you wonder: Is every person on the team truly committed and capable of bringing their best? Will the members of the team productively work together and become larger than the sum of individuals? And will the team be able to work its magic in a company culture that at times lacks alignment and is careless about valuing the people doing the work?

      Does your team have a chance to succeed?

      “I have no question that a team can generate magic. But don't count on it,” observed renowned team dynamics expert and professor of psychology at Harvard, Richard Hackman.2 Volumes of research on the topic support his claim. As a sampling, consider that 70 percent of the workforce say they are a part of a dysfunctional team,3 while the experts who assess team effectiveness say 75 percent of cross-functional teams function below their potential4– in some cases, by significant margins.

      Is your team telling itself the truth? The fact is, in most cases the odds are stacked against you and your team. But it's not like you're going to throw your hands up and quit. Within you is the belief that big things can be achieved when the right things are done. This powers you internally. So you

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