Продажи как искусство. Или от теории к практике - Светлана Строколис (Ковальская)

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со стороны клиента-это вполне нормально, они должны быть. Так как они свидетельствуют о том, вас внимательно слушают, вникают в то, что вы говорите. Собственно поэтому вопросы и рождаются.

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