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after the Two Years? How Did You Make Sure What You Had Started Would Last? What Do You Think You Managed to Achieve and What Are You Most Proud Of, Looking Back? Is There Anything You Regret Not Doing or Wish You Had Done Differently? Would You Ever Consider Doing Such a Job Again? What Are Your Three Bottom-Line Recommendations to a Colleague on What Does It Take to Do This Sort of Job Well? Notes

      17  CHAPTER 9: Hillary Hartley What Brought You to Work in Digital Government, in the US and in 18F at First? What Made You Jump to Ontario Government from There? What Appealed to You about the Job in Ontario Once You Learned More? What Was the Minister Saying That They Expected for You? What Was the Mission Set for You to Do? Did You Hesitate at All in Making the Move? Did You Set Any Conditions or Prerequisites for Joining In? Where Was ODS Placed Institutionally? What Was the State of Digital Government in Ontario, and What Prompted the Creation of ODS? What Was the Concrete Objective You Set for Yourself to Achieve? What Was Your Focus in the First Hundred Days or Three Months? What Were Your Initial Tools and Levers in the Mandate to Ensure Delivery Across the Government? If These Were the Initial Tools at Your Disposal, Have You Added Some More or How Have They Changed? How Did the Law Come About Politically? What Set Things Rolling in This Direction? Besides Having Champions to Have Your Back Politically, How Did You Ensure Buy-in from Other Departments—for the Wider Role and Power? How Did You Build a Team That Excels in Delivery? What Are Some of the Things You Have Been Telling Your Team as Your Mottos, Your Philosophy? What Have Been Your Regular Routines or Practices with Your Team? How Have You Managed to Attract Folks to Join the Team? Who Have Been Your Most Valuable Hires? If You Look Back to the Journey So Far, What Have Been Your Biggest Achievements That You Are Most Proud Of? Is There Something You Have Failed at or Regret Not Having Achieved Yet? What Would Make You Move on from the CDDO Role at Some Point? What Have You Done to Make Sure the Change You Initiated Is Sustained? Is There Anything You Wish You Had Known at the Start? What Kind of Skills Are Necessary to Do Your Job Well? What Are Your Key Recommendations about How to Be Excellent in the CDDO Job? Notes

      18  CHAPTER 10: Innocent Bagamba Muhizi How Did You Become a Digital Government Leader in Rwanda? What Was Your Motivation to Take Up the Calling and Join RISA? There Was a Massive Challenge Ahead—Did You Hesitate at All? What Were You Called in For? What Were You Expected to Deliver? What Was the State of Digital Government in Rwanda? What Was the Aim behind the Creation of RISA? What Did You Set Yourself as a Concrete Objective When Starting the Job? What Were the First Steps You Took from the Three-Year Plan? As You Started a New Way of Work for the Government, What Methods Have You Used for Steering Agencies in Your Intended Direction? You Emphasized That You Really Started from Building Up a Team. How Did You Find Suitable People? You Have Mentioned That as You Bring People Onboard, You Do a Lot of Training—How? What Routines Have Been Useful for You as the Manager to Steer RISA's Team and Culture? What Routines Have You Employed to Be an Effective Leader? What Has Been Effective for Managing the Relationships with Outside Stakeholders? You Mentioned That You Set Out to Create a Certain Culture from the Start. What Are Your Mottos or Principles That You Have Tried to Install in the Team? What Do You Think You Have Achieved in RISA So Far? You Brought Up That More Requests Came Your Way with COVID-19—How Did This Affect Your Delivery and How Did You Handle Them? Have You Had Any Failures or Things That You Regret? What Are the Next Challenges for You and for the Digital Government in Rwanda? What Steps Have You Taken to Make Sure That What You Have Been Starting Will Last? What Do You Think You Have Learned the Most in This Role? What Other Skills or Knowledge Is Useful to Do This Sort of Job Well? What Would Be Your Three Recommendations to a Colleague on How to Be an Effective Digital

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