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Managing Director, University of Akureyri, Iceland

      Higher Education Question: Did your faculty and students go to remote learning during the peak of the pandemic in 2020?

       University of Texas, San Antonio

      Our leadership was meeting in early February to ensure we had plans in place. The beginning of March, we decided to move the IT division remote to ensure we had all kinks and issues solved prior to sending the entire workforce home during lockdown. This gave us almost two weeks to prepare and iron out issues with connectivity and the like. March 16, we went remote with all courses being moved to online and all workers being sent home. We have research labs and we had to ensure those were positioned to be staffed as well.

      —KENDRA C. KETCHUM, Vice President for Information Management and Technology, The University of Texas at San Antonio

       Collegis Education

      Yes, remote or hybrid were offered. We have one partner that really doubled down on on-campus learning during COVID but that meant a portion of the students were in the classroom and some students in other rooms or in their dorms. Other schools went either hybrid or full remote, closing their campus partially or fully.

      —DR. JASON NAIRN, VP of IT and Security at Collegis Education

       University of Akureyri, Iceland

      Yes and no. Our program is what we call flexible learning so part of the student population is on site but others off site. Those on site went off site but it was more or less available.

      —HOLMAR ERLU SVANSSON, Managing Director, University of Akureyri, Iceland

      Higher Education Question: How many semesters did your students/faculty go to remote work?

       University of Texas, San Antonio

      Our campus went full remote in March of 2020 and remained that way until Fall 2021.

      —KENDRA C. KETCHUM, Vice President for Information Management and Technology, The University of Texas at San Antonio

       Collegis Education

      Typically beginning sometime in the Spring of 2020 and going through Fall of 2021 in most cases. So, most schools had at least 5 terms affected – Spring 2020, Summer 2020, Fall 2020, Spring 2021, and Summer 2021. Fall 2021 may be affected in some locations due to the increasing infections among the non-vaccinated.

      —DR. JASON NAIRN, VP of IT and Security at Collegis Education

       Georgetown University

      Five semesters, starting with the spring semester of 2020 and ending in the summer of 2021.

      —GREGORY S. SMITH, Adjunct Professor, Technology Management Graduate Program

       University of Akureyri, Iceland

      Three semesters.

      —HOLMAR ERLU SVANSSON, Managing Director, University of Akureyri, Iceland

Higher Education Question: What tools did your students and faculty use most during remote work?

       University of Texas, San Antonio

      Primary tools such as secure VPN for faculty and staff connecting remotely. For students, tools included Blackboard and Office365.

      —KENDRA C. KETCHUM, Vice President for Information Management and Technology, The University of Texas at San Antonio

       Collegis Education

       Zoom for teleconferencing

       Learning management systems (Blackboard, Canvas)

       Google Suite of products

       Microsoft Teams

      —DR. JASON NAIRN, VP of IT and Security at Collegis Education

       Georgetown University

       Canvas LMS, Zoom for online meetings, Google Suite of products

      —GREGORY S. SMITH, Adjunct Professor, Technology Management Graduate Program

       University of Akureyri, Iceland

      Microsoft Teams, Canvas, Blackboard, Zoom.

      —HOLMAR ERLU SVANSSON, Managing Director, University of Akureyri, Iceland

      Higher Education Question: Describe the students' satisfaction level with remote learning.

       University of Texas, San Antonio

      Our students reported a satisfaction with the remote tools and support, including our TechCafe services that we continued to provide remotely.

      —KENDRA C. KETCHUM, Vice President for Information Management and Technology, The University of Texas at San Antonio

       Collegis Education

      This is highly variable. I attended 3–4 SGA meetings during the COVID crisis and a lot of the feedback was positive. Students are aware of the circumstances. Their concerns were mostly around disruptions. They need these tools and systems to work consistently in order for them to be able to meet their deadlines and course requirements. They also need training and helps that can support them when they are working remotely and need help. Schools that have a good help infrastructure had happier students during the pandemic.

      —DR. JASON NAIRN, VP of IT and Security at Collegis Education

       Georgetown University

      Average but not as good as in-person instruction. Students often expressed to me (via Canvas, email, course feedback) that online learning was not as effective as in-person instruction. I ended up evolving my courses to include optional (but highly encouraged) weekly live lectures for key topics and chapters in support of each course. Students overwhelmingly responded to these real time lectures in a positive way. I intentionally did not record them to encourage participating in the live sessions, where they could interact with me and their graduate student colleagues.

      —GREGORY S. SMITH, Adjunct Professor, Technology Management Graduate Program

       University of Akureyri, Iceland

      High. Students miss the social events but learning as such has been fine as our programs are not in “accidental remote learning.” It is our strategy.

      —HOLMAR ERLU SVANSSON, Managing Director, University of Akureyri, Iceland

      Higher Education Question: Did your university offer

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