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      Table of Contents

      1  Cover

      2  Title Page

      3  Copyright Page

      4  List of contributors

      5  Acknowledgement

      6  About the companion website

      7  Part 1: 1 Introduction References

      8  Part 2: Principles of skills 2 Care planning and the nursing process Background Influencing Factors Professional Approach Equipment Procedure – Assessment Procedure – Diagnosis Procedure – Care Planning Procedure – Implementation Procedure – Evaluation Red Flag References 3 Communication – fundamentals Background Influencing Factors Professional Approach Procedure: Verbal Communication Procedure: Non‐verbal Communication Written Communication Red Flags References 4 Record keeping Background Influencing Factors Professional Approach Equipment Procedure – Standard Documentation Procedure – Writing a Statement Red Flag References 5 Communication – de‐escalation Background Influencing Factors Professional Approach Equipment Procedure Red Flag References 6 Communication – difficult conversations Background Professional Approach: Preparing Your Self Influencing Factors: What Conversations Might Be Considered Difficult? Influencing Factors: Requisite Qualities and Skills Procedure: Breaking Bad News Procedure: Be PREPARED Procedure: Balancing Hope and Realism References 7 Informed consent Background Influencing Factors Professional Approach Equipment Procedure – Informed Consent Red Flag References 8 Privacy and dignity Background Influencing Factors Professional Approach Equipment Procedure – Key Considerations Procedure – Social Media Red Flag References

      9  Part 3: Mandatory skills 9 Moving and handling Background Influencing Factors Procedure – Key Points to Remember Professional

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