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THE SITUATION ESTABLISHING ORDER CYBER TEAMWORK DURING A BLACKOUT STEPPING BACK TO STEP FORWARD PEOPLE, PROCESS, AND TECHNOLOGY IN CYBER EMERGENCIES CISO MINDSET REGARDING SECURITY INCIDENTS DEFINING SECURITY OPERATIONS? MEASURING RESULTS: KEY PERFORMANCE INDICATORS INFORMATION SHARING STRENGTHENING PLAYBOOKS MULTI-STATE SECURITY OPERATIONS⁵ NOTES CHAPTER 7: Teamwork in the Midst of the Fire A BIG STEP BACK – AND ANALYZING WHAT WENT RIGHT AND WRONG WITH THE JCTF PROCESSES A PRIVATE SECTOR INCIDENT WITH A (SOMEWHAT) HAPPY ENDING GREAT LEADERS FOSTER TEAMWORK – BUT HOW? SEVEN TIPS TO IMPROVE TEAMWORK NOTES CHAPTER 8: What Went Right? SWIFTNESS MATTERS PROACTIVE LEADERSHIP AND TRANSPARENCY AS KEY FACTORS AVIATION INDUSTRY LESSONS FROM A CRISIS COMMUNICATIONS RESEARCHER COMMUNICATING CYBER CRISIS WITH CONSOLE MEET THE WORLD'S FIRST CISO THE BASIC KEYS OF DISASTER RESPONSE THE PROBLEM WITH MISINFORMATION THE STOCKWELL TUBE INCIDENT NOTES

      8  PART III: The Day After: Recovering from Cyber Emergencies CHAPTER 9: The Road to Recovery CYBER MINDSETS FROM A WAR ZONE HINDRANCES TO AVOID ASYMMETRIC HYBRID WARFARE (AHW) THE ROAD TO NO RECOVERY THE FIRST STEP IN COMMUNICATION THE FOUR STEPS OF A CRISIS-READY FORMULA KEY ACTIONS FOR RECOVERY NOTES CHAPTER 10: What Went Wrong – How Did We Miss It? MISTAKES AND SOLUTIONS IN WISCONSIN HOSPITAL RANSOMWARE – AND LEARNING FROM MISTAKES HOW OVERCONFIDENCE CAN IMPACT ORGANIZATIONAL SECURITY AND CAUSE DATA BREACHES REFLECTING ON INCIDENTS WITH A MENTOR NOTES CHAPTER 11: Turning Cyber Incident Lemons into Organizational Lemonade ARE WE LEARNING FROM THESE TRUE STORIES? CALLS FOR MORE RESILIENCE AND DOING MUCH BETTER MORE LESSONS LEARNED BACK TO THE BEGINNING: A CIRCULAR APPROACH TO INCIDENT RESPONSE DURING CYBER EMERGENCIES A HELPFUL HOSPITAL EXAMPLE MAKING LEMONADE FIVE LESSONS FROM THE HOSPITAL ATTACK FIVE LESSONS FROM DIVERSE INFORMATION SHARING AND ANALYSIS CENTERS (ISACs) BRINGING IT ALL TOGETHER THE ECOSYSTEM VIEW LEADING BY EXAMPLE NOTES

      9  Free Cyber Incident Resources CYBER INCIDENT RESPONSE PLANNING AND PLANS STANDARDS, FRAMEWORKS, AND POLICIES EXERCISE TEMPLATES CYBER STRATEGY DOCUMENTS INCIDENT RESPONSE PLAYBOOKS CERT RESOURCES CYBER INSURANCE GUIDANCE LESSONS LEARNED DOCUMENTS TRAINING OPPORTUNITIES, INCLUDING CYBER RANGES LAWS AND REPORTING ON DATA BREACHES AND PROTECTING DATA CRISIS COMMUNICATIONS

      10  Acknowledgments

      11  About the Authors

      12  Index

      13  End User License Agreement

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