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Acknowledgments

      In my career I have been very fortunate to work with some great individuals who have shaped me into the person and IT Professional I am today (so if I ever get to write another book, I promise this will be a smaller list!):

      Thank you first to my brother, Jon Lee, for helping me get my first work experience in a technical role, then to David Drylie, Chris McKenna, and Alistair Wilson for giving me such a great start to my professional career when I got my first full-time proper IT job. I learned a lot in those early days, and not just how to deal with dot matrix and Phaser solid ink printers! A huge thank you to Michael Dawson for showing me how important it is to care for the end-user experience when deploying any systems. Thank you to everyone at Waterstons, where I learned how to become a consultant and to treat customers the right way, as well as making some great friends, including Shahid Ali, James Alderson, Nat Hazlett, and Kate Thomson. Thank you to those at Modality Systems for creating and cultivating an amazing environment back then, where I was always surrounded by very clever people—especially to Rick Eveleigh, Graham Cropley, and Iain Smith. Special thanks to Jo Sims and Adrian Chatto for being the best project managers I have ever worked with and for teaching me that good PMs are worth their weight in gold! Then at my current role, thank you to all my consultant colleagues at LoopUp who have put up with me bouncing exam questions and ideas off them, I appreciate your feedback: Karl Smith, Jason Sloan, Tino Nguyen, Octavian Spuderca, and Leigh Henderson. Special thanks to Zach Bennett (you know what you did!).

      Of course, the process of writing a book is not a simple one (as I've so recently learned!), so a big thank you to everyone at Wiley and beyond who have made this happen:

      To Kenyon Brown for letting me loose with a keyboard, to Patrick Walsh for your guidance and assistance in shaping what this book has become (and I'm so sorry for all the deadline issues; this last year really didn't go to anyone's plan!), and to Jon Buhagiar for your technical reviews. There are a great many people behind the scenes at Wiley who have had input into this project and whom I do not know; to them I am also very grateful. Obviously, any issues and mistakes that remain are entirely mine!

      Life is not all about work, so I must also thank my friends and family who have, over what has been a crazy 2020–21, helped keep the wheels on in day-to-day life:

      So, thank you Team North (Nat, Tom, Kate, Fi, Mark, Scott, Ian, and Jen) and especially to Kate for being our pandemic-bubble-buddy friend!

      Lastly, thank you to my family for being my family. Life hasn't been easy, but you have been with me through this whole thing and I hope we will get to have many more amazing (but less fraught) adventures together. I love you, Jen, Jessica, and Daniel.

About the Author

      Ben Lee has spent most of his professional career working with Microsoft technologies and has passed more than 30 MCP exams (some as a charter member), and for the last 10+ years he has specialized in its Unified Communications and Collaboration stack. Since Teams entered the market, he has been helping organizations to understand how to deploy and adopt it successfully.

      Ben has organized and helped many IT User Groups over the years and enjoys sharing knowledge and lessons learned through online platforms and speaking engagements, including with these UC-related groups:

       UC Day/Evolve: Evolveconf.co.uk

       Commsverse: Commsverse.com

       MSUC.Chat: MSUC.Chat

      He currently works as the Microsoft Technology Lead for a global premium communications company, helping them build a best-in-class Direct Routing as a Service offering, and works with companies of all shapes and sizes to help them smoothly migrate their telephony workloads to Teams.

      You can contact Ben via his website (bibble-it.com or LearnTeams.Info ), LinkedIn (https://linkedin.com/in/benleeuk), or on Twitter as @Bibbleq (https://twitter.com/bibbleq).

About the Technical Editor

      Jon Buhagiar, BS/ITM, MCSE, CCNA, is an information technology professional with two decades of experience in higher education and the private sector.

      Jon currently serves as supervisor of network operations at Pittsburgh Technical College. In this role, he manages datacenter and network infrastructure operations and IT operations and is involved in managing projects supporting the quality of education at the College. He also serves as an adjunct instructor in PTC’s Information Technology department, where he has taught courses for Microsoft and Cisco certification. He has been an instructor for more than 22 years at several colleges in the Pittsburgh area, since the introduction of the Windows NT MCSE in 1998.

      Jon earned a bachelor of science degree in information technology management from Western Governors University. He also achieved an associate degree in business management from Pittsburgh Technical College. He has recently become a Windows Server 2016 Microsoft Certified Solutions Expert (MCSE) and earned the Cisco Certified Network Associate (CCNA) certification. Other certifications include CompTIA Network+, CompTIA A+, and CompTIA Project+.

      In addition to his professional and teaching roles, Jon has authored CCNA Routing and Switching Practice Tests: Exam 100-105, Exam 200-105, and Exam 200-125; CompTIA Network+ Review Guide: Exam N10-007, 4th Edition; CompTIA A+ Deluxe Study Guide: Exam 220-1002 (all Sybex, 2016); and CCNA Certification Practice Tests: Exam 200-301, 1st Edition. He has also served as the technical editor for the second edition of the CompTIA Cloud+ Study Guide (Sybex, 2016), CCNA Security Study Guide: Exam 210-260 (Sybex, 2018); CCNA Cloud Complete Study Guide: Exam 210-451 and Exam 210-455 (Sybex, 2018); CCNP Enterprise Certification Study Guide: Implementing (Sybex, 2018); and Operating Cisco Enterprise Network Core Technologies: Exam 300-401 (Sybex, 2020). He has spoken at several conferences about spam and email systems. He is an active radio electronics hobbyist and has held a ham radio license for the past 18 years, KB3KGS. He experiments with electronics and has a strong focus on the Internet of Things (IoT).

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