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specifically used for Teams telephony elements, but they are not covered here, as we will go into much more detail in the chapter on telephony.

TABLE 1.4 Office 365 for Enterprise Subscriptions

Subscription	RRP (per Month)	Office Desktop	Cloud Services	Includes Teams?	Notes
Microsoft 365 Apps for Enterprise	$12	Yes	OneDrive for Business (1TB)	No
O365 E1	$8	No	Teams Exchange OneDrive for Business SharePoint	Yes
O365 E3	$20	Yes	Teams Exchange OneDrive for Business SharePoint	Yes
O365 E5	$35	Yes	Teams + Phone system and conferencing Exchange OneDrive for Business SharePoint	Yes	Also includes Phone System and Audio Conferencing Teams add-on licenses

       www.microsoft.com/en-us/microsoft-365/enterprise/compare-office-365-plans

      As you can see, Teams is considered by Microsoft as a core part of O365. Wherever you get any cloud software solution, Teams is included as part of that.

      Teams is also due to take the baton from Skype for Business Online (SfBO) as the communications platform for O365. Microsoft has announced a date (currently July 31, 2021) when SfBO will be shuttered and no longer available for use, so you will see many organizations looking at how they can migrate their communications workloads to Teams. This is actually such an important part of the planning to deploy Teams that there is a whole part of the exam dedicated to it.

      Teams is one of the most rapidly evolving products that Microsoft has ever produced and has come on in leaps and bounds since it was first launched in March 2017. This makes it exciting to work with but can also present challenges. What was not possible yesterday could be available tomorrow, buttons could move around the UI, or new sections could appear in the Teams Admin Center (TAC).

This section has set the scene for why Teams is a fun product to work with. It covers a lot of different areas, which may seem daunting a first, especially if you have not dealt with some of them before, such as PSTN telephony, but this is what makes Teams really rewarding to deploy. It is so powerful and can truly transform how companies operate, and you get to help them do that!

Managing Teams

      It is important that we look at the different tools that are available to help you carry out management tasks in Teams and understand how different configuration settings take precedence when applied to your environment. For example, what happens when users have individual or group settings applied that are different from your company defaults?

      Management Tools

      Essentially, you will need to use two types of tools to accomplish the management tasks covered in the rest of this book: web portals and PowerShell (and if you advance, you can do some automations with the Microsoft Graph API, but that is beyond our scope for now).

      Web Portals

      Web-based portals are the bread and butter of modern management platforms; they can be accessed via pretty much any modern browser and are sophisticated in terms of the visibility and level of access they provide. For Teams, there are four main administration portals that you will be using:

       Microsoft 365 admin center

       Azure Active Directory admin center

       Microsoft Teams admin center (TAC)

       Call Quality Dashboard (CQD)

      These portals will let you perform the most common configuration tasks and give you insights into what is happening in your tenant. Be aware that they are evolving rapidly, especially the Teams administration center, so you may find that items get moved or reorganized as new functionality is added.

      Microsoft 365 Admin Center

This is the primary portal for managing your O365 tenant and is accessed via portal.office.com/adminportal/home (see Figure 1.8).

FIGURE 1.8 M365 admin center

      The landing page for the portal can be customized with “cards” to give you an overview of things relating to your tenant such as service health, domain issues, billing information, and service tips. You are likely to see some Teams adoption advice posted here.

      USER MANAGEMENT

      You can view all the users who are part of your tenant and perform basic configuration tasks for them such as changing names, setting primary email addresses, and choosing what user level licenses to assign. There is also section that shows guest users who have been given access to resources in your tenant without requiring you to provide a dedicated account or provide licenses.

      BILLING

      Here you can see what licensing subscriptions you are signed up to and can modify payment methods and view past and present invoices. Be aware that for most enterprise tenants, the majority of license billing will be handled through a third-party large account reseller (LAR), which will deal with the subscription plans, terms, and discounts.

      SETTINGS

From here you can configure some settings to apply across your entire tenant, especially for applications/services that do not have their own dedicated management consoles (for example, you can disable sharing lists with external users for To-Do here). You can also control and manage the different domains that are associated with your tenant. When you first create a tenant, you will have to specify a unique subdomain of <something>.onmicrosoft.com, but chances are for any normal tenant, you will want to use your own custom domain with the service (these are called vanity domains). From here you can view the status of each domain you have added and modify DNS records if you have given O365 control of them. Many O365 services, such as Teams, rely on special DNS records for their correct operation, so this part of the console can check for any anomalies that may affect your service.

      REPORTS

      This gives you access to some reports that provide an overview of user activity for your tenant; here you can see the number of active users for each core service. This can be helpful when you are doing your Teams deployment to

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