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      Advance Praise

      “Millennial talent experts Joan Snyder Kuhl and Jennifer Zephirin tackle this thorny issue with much-needed clarity and finesse. Through compelling research, stories, and narrative, Misunderstood Millennial Talent provides an invaluable look into what the invisible majority of Millennials—the Ninety-One Percent—really need and want. An essential read that belongs on the desk of every leader as the people agenda and Millennials have to be the focus of every leader.”

      —Kirk Kinsell, CEO and President of

      Loews Hotels and Resorts

      “An enjoyable and insightful read that provides up-to-the-minute practical advice, whether you’re already seeing an increasing shift in Millennials to management roles or looking to increase awareness about managing them and attracting more young talent to your company. Kuhl and Zephirin focus on the most pressing issues—and cogent solutions—for global employers looking to the future of their workforce and leadership.”

      —Steve Fry, SVP, Human Resources and Diversity,

      Eli Lilly and Company

      This is a Center for Talent Innovation Publication

      A Vireo Book | Rare Bird Books

      453 South Spring Street, Suite 302

      Los Angeles, CA 90013

      rarebirdbooks.com

      Copyright © 2016 by Center for Talent Innovation

      All rights reserved, including the right to reproduce this book or portions thereof in any form whatsoever, including but not limited to print, audio, and electronic. For more information, address:

      A Vireo Book | Rare Bird Books Subsidiary Rights Department,

      453 South Spring Street, Suite 302, Los Angeles, CA 90013.

      Set in Minion

      ePub ISBN: 978-1-945572-13-5

      Publisher’s Cataloging-in-Publication data

      Names: Kuhl, Joan Snyder, author. | Zephirin, Jennifer, author.

      Title: Misunderstood Millennial talent : the other ninety-one percent / Joan Snyder Kuhl ; Jennifer Zephirin ; foreword by Sylvia Ann Hewlett.

      Series: Center for Talent Innovation.

      Description: First trade paperback original edition. | A Vireo Book. | New York [New York] ; Los Angeles [California] : Rare Bird Books, 2016. | Includes bibliographical references and index.

      Identifiers: ISBN 9781942600992

      Subjects: LCSH Generation Y—Employment. | Generation Y—Attitudes. | Organizational behavior.| Success in business. | Intergenerational relations. | Work ethic. | Globalization. | BISAC BUSINESS & ECONOMICS / Workplace Culture | BUSINESS & ECONOMICS / Organizational Development.

      Classification: LCC HF5549.K84 2016 | DDC 658.3—dc23

      To the amazing thought leaders who have been at the heart of this research:

      Linda Hartman-Reehl

      Barbara Keen

      Rosemarie Lanard

      Frances G. Laserson

      Nancy Testa

      Karyn Twaronite

      Project Team

      Project Lead

      Sylvia Ann Hewlett, Founder and CEO

      Quantitative Research

      Laura Sherbin, CFO and Director of Research

      Pooja Jain-Link, Senior Research Associate

      Charlene Thrope, Research Associate

      Qualitative Research

      Melinda Marshall, EVP and Director of Publications

      Anna Weerasinghe, Fellow

      Production

      Deidra Mascoll, Senior Research Associate

      Isis Fabian, Research Associate

      Catherine Chapman, Research Associate

      Communications

      Tai Wingfield, SVP and Director of Communications

      Silvia Marte, Communications Associate

      Contents

       Foreword xi

       PART ONE: The Nine Percent xvii

      1 Can’t Work with Them, Can’t Work without Them 3

      2 Who is Flighty? 13

       PART TWO: The Other Ninety-One Percent 17

      3 The Investment Imperative 19

      4 Intellectual Growth and Challenge 27

      5 Rewarding Professional Relationships 35

      6 What the Ninety-One Percent Actually Values 49

      7 Millennial Women—Empowered on the Outside, Left Wanting on the Inside 71

      8 Older Millennials—The Lost Generation 83

       PART THREE: The Asia-Pacific Imperative 91

      9 China 95

      10 Hong Kong 99

      11 India 105

      12 The Philippines 109

      13 Singapore 115

       PART FOUR: Solutions 121

       Endnotes 141

       Methodology

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