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       To Kathryn Edwards

       – to whom I shall be everlastingly grateful for underpinning my own emotional confidence with so much practical and emotional support during those testing few weeks following the death of my daughter Laura

       Contents

       Cover

       Title Page

       Dedication

      Acknowledgements

      Note to 2014 Edition

      Introduction

      How to Use this Book

      Why We Need Emotional Confidence

       Part 1: Three Keys to Building Emotional Confidence

       Understanding How Feelings Work

       Skills for Taking Control

      Key 2: Soothe Your Sensitivity – with Effective Emotional Healing:

       Why We Need to Heal Emotional Wounds Promptly and Efficiently

       The Emotional Healing Strategy

      Key 3: Harness Your Habits – with Positive Strategies for Runaway Feelings:

       Guilt

       Shame

       Anger

       Fear

       Jealousy

       Envy

       Apathy

       Unbridled Love

       Part 2: Maintaining Emotional Confidence

      Further Reading and Resources

      By the same author

       List of Searchable Terms

       Other Titles in This Series

       Copyright

       About the Publisher

       Acknowledgements

      I would like to thank everyone who has given me and my family emotional and practical help during the very difficult months after my daughter, Laura, died. Without your support this book could certainly not have been written.

      I am particularly grateful to my editor, Wanda Whiteley, and many other staff at Thorsons who always responded with such care and concern when I informed them of yet another setback in the writing of this book. I know that the late delivery of the manuscript has caused pressure to very many people who have been involved in its production and I am so appreciative of their willingness to work at breakneck speed to enable us to reach our deadline date.

      I would also like to thank Tiffany Thomas for helping me with the background academic research to the book.

      Finally, I would like to thank my husband Stuart, for his unfailing emotional support and for getting up at the crack of dawn to do yet another edit on yet another book.

       Note to 2014 Edition

      Since writing this book, interest in the workings of our emotions and how to manage them better has soared. So too have the level of research and the development of new therapeutic techniques escalated. However, I believe that this self-help guide remains a very useful tool for anyone who wants to try to understand how to manage their feelings in everyday life much better. I still use the exercises and techniques in my work with clients.

      I also found that re-reading this book was a useful reminder for me! Gaining better control of my own feelings was crucial to the building of my own confidence. And, because many of my own unhelpful emotional responses and behaviours leap back into action when I am overly stressed, I need to keep the wisdom and techniques in this book in the forefront of my mind. I hope that you will find this new edition enlightening and helpful.

       Introduction

      Challenging but highly justified questions which have been thrown at me throughout my career, not just by interested or cynical others but by my own carping conscience. When writing a book, in particular, I have had to learn to live with this kind of unrelenting internal inquisition. But never until I took on the task of this one has ‘real life’ put me and my manuscript through so many continual testing trials.

      For many years I had been wanting to write a self-help programme to help others develop the emotional skills which I had to acquire for myself in such a random ‘pot-luck’ fashion over several decades. For most of my early adult life my ‘uncontrollable’ feelings had wrought havoc on my life and health. Learning how to take control of the emotional side of me had been a crucial factor in the building of my own self-confidence, had enabled me to be the kind of person I could respect and had given me the kind of lifestyle and relationships I had always wanted.

Do you really practise what you preach? The theory’s fine but have you tried it out in real life? Everyday problems – yes, but would you and your strategies stand the test of a major trauma?

      I was therefore thrilled when, in January 1996 at a brainstorming session with my editor, I finally settled on the title and plan for this book. I returned from London inspired and motivated. My brain was buzzing with exciting ideas for new strategies and exercises. A few days later, on the morning of Sunday, January 28th, I sat with my diary and began to outline my writing schedule. By 9 o’clock that same evening, however, my own emotional confidence had completely collapsed: my 19-year-old

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