LITMIR.BIZ

       TOP 10 THINGS A PROPRIETOR SHOULD NEVER DO

      10 Get drunk with the staff

      9 Think an employee is ever having a natural conversation with them

      8 Park a big posh car right outside the building

      7 Have more meetings

      6 Become involved in personal issues

      5 Trust anyone

      4 Be swayed from your core beliefs

      3 Employ pals

      2 Employ beautiful secretaries

      1 Incentivise the workforce: reward – yes; dangle carrot – no. One day you will run out of carrots

      WITH THE PURCHASE OF VIRGIN RADIO, unbeknown to me, the seeds of what was to become a lonely and almost fatal madness had also been sown. The aforementioned artistic freedom was there, for sure, but this came hand in hand with corporate responsibility, and these two components, yoked together, were never going to happily coexist. Something I would unfortunately have to discover the hard way.

      I should have spotted the signs. I remember turning up for work at Golden Square in Soho one morning, no more than a month into my tenure. It was the middle of winter, when early mornings are painful to the touch. No sooner had I entered the building than I was confronted with what must have been fifty or sixty boxes piled on the ground floor, taking up so much room they almost made the corridor impassable. Upon inspection I discovered that inside each of these boxes was a brand new computer.

      ‘What do we need all these computers for?’ I remember asking myself. ‘What’s wrong with the ones we already have? Who is cleared to sign cheques for such large orders and shouldn’t I know about purchases of such bulk?’

      Not the most colourful of thoughts with which to start one’s day.

      For ownership – see headaches. Lord, why did I not realise? Lots of people (OK, men, mostly) like the idea of owning their local pub, or golf course, or restaurant, but it’s far better just to go there, have some fun, pay the bill and leave the mowing of the fairways and cleaning of the dirty pots to someone else.

      Worse than managing things, though, is managing people.

      I will never forget my first encounter with a group of my new employees, when I organised for all the DJs to meet up at the local pub for a bonding session. I thought they would be a like-minded bunch to start with; my fellow presenters in a world full of padded walls, soundproof glass and overblown egos. In contrast to other stations – where off air, the DJs barely ever see or speak to each other – I was determined that at my radio station things would be different. We would be one big happy family, like the Monkees on telly, or the Beatles in A Hard Day’s Night. I thought a regular get together would give my guys a voice, a feeling of inclusiveness – nothing too cute or touchy-feely, merely a line of communication to each other and to me, their boss. I thought the best plan would be to organise a lunchtime meeting in a pub round the corner from the studio.

      Wrong!

      The morning meeting I had across town that day overran and, as a result, I found myself having to sprint the mile or so back to base to make it on time for our DJ summit. I eventually arrived at the pub a few minutes after one o’clock, puffed out and red in the face but nonetheless excited about the prospect of meeting my elite guard all together for the first time. I was looking forward to a few beers and getting down to the business of encouraging the guys to spring forth their opinions and visions for our future together.

      Wrong! Again.

      There they were, my all-star line-up, stood somewhat lacklustre to say the least, at the bar, barely saying a word to each other.

      What on earth were they thinking? Did they have it in their minds that I was going to fire them on the spot?

      Looking back, perhaps they did. Perhaps it was exactly that, their lack of cheery chat may well have been terror-induced, but they were not to know my motive was one of unification, not suppression.

      Already I could sense that this wasn’t going to plan and they were getting the wrong end of the stick. I was definitely one of them but in danger now of being perceived as a potential enemy – as having crossed over to the dark side.

      Sure DJs did fall by the wayside as a result of my proprietorship. The management of people is a huge and complicated task and one that takes a very special talent, a talent not to be underrated.

      ‘Show me the money,’ Tom Cruise famously said in Jerry Maguire. Tom, you were wrong.

      ‘Show me the manager,’ any day of the week.