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      CLASH OF THE GENERATIONS

      This book is printed on acid-free paper.

      Copyright © 2017 by Valerie M. Grubb. All rights reserved

      Published by John Wiley & Sons, Inc., Hoboken, New Jersey

      Published simultaneously in Canada

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       Library of Congress Cataloging-in-Publication Data

      Names: Grubb, Valerie M., author.

      Title: Clash of the generations: managing the new workplace reality / Valerie M. Grubb.

      Description: Hoboken: Wiley, 2016. | Includes bibliographical references and index.

      Identifiers: LCCN 2016030971 | ISBN 9781119212348 (hardback) | ISBN 9781119212461 (Adobe PDF) | ISBN 9781119212478 (epub)

      Subjects: LCSH: Diversity in the workplace-Management. | Conflict of generations in the workplace-Management. | Intergenerational relations. | Older people – Employment. | Youth – Employment. | BISAC: BUSINESS & ECONOMICS / Human Resources & Personnel Management.

      Classification: LCC HF5549.5.C75 G78 2016 | DDC 331.3-dc23 LC record available at https://lccn.loc.gov/2016030971

      Cover design: Wiley

      PREFACE

      By 2020, 25 percent of the labor force will be over the age of 55 – and they're not retiring any time soon. The result? A clash of cultures that requires a new management approach.

      In recent years there's been a lot of talk about generation‐related issues in the workplace – especially the impending en masse retirement of the Baby Boomers. Senior leaders and HR executives were warned to prepare for the knowledge exodus that would take place when the Baby Boomers retired in droves and to prepare to manage the generations (in particular, the Millennials) that would replace them.

      The reality, however, is that Boomers haven't been retiring in the numbers originally expected. In fact, the average retirement age has steadily been creeping up (it's now at 61), and recent statistics indicate that this number will continue to increase. A recent Gallup Poll found that 24 percent of Baby Boomers are waiting until age 65 to retire, and 49 percent are planning to hold off until 66 or older. In addition, researchers at the Stanford Center on Longevity estimate that by 2020, 25 percent of the labor force will be 55 and over – a sharp jump from 13 percent in 2000. In the near future, we may even see people working to 100 (and beyond!).

      Because Baby Boomers are prolonging their time in the workplace, the old business model of “the mature retire to make way for the new” no longer applies. Instead of the previous cycle of succeeding generations, companies now find themselves with workforces that cover a wider range of ages than ever before. Senior leaders, managers, and HR professionals must manage a blended workforce spanning four generations that vary wildly in their work ethics, ideas about work‐life balance, and long‐term career goals, among other concerns.

      Managing employees is a challenging endeavor under any circumstances – and it's even more difficult in the midst of generational culture clash. Drawing on my experiences over more than two decades of managing thousands of employees and on interviews with representatives of several companies with age‐diverse workforces, this book details proven strategies that managers and senior leaders can employ to motivate and engage even their most challenging direct reports.

      ACKNOWLEDGMENTS

      This book is the result of many lessons learned over

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