LITMIR.BIZ

      Cover design: Luke Fletcher

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       Library of Congress Cataloging-in-Publication Data:

      Simon, Phil.

      Message not received: why business communication is broken and how to fix it/Phil Simon.

      pages cm

      Includes bibliographical references and index.

      ISBN 978-1-119-01703-5 (hardback); ISBN: 978-1-119-04812-1 (ePDF);

      ISBN: 978-1-119-04821-3 (ePub)

      1. Business communication. 2. Business communication–Technological innovations.

      I. Title.

      HF5718.S565 2015

      651.7 – dc23

      The real problem is not whether machines think but whether men do.

      We become what we behold. We shape our tools and then our tools shape us.