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Are roles and responsibilities formally defined?

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      77. Is New Train required?

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      78. What happens if New Train’s scope changes?

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      79. What defines best in class?

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      80. Are all requirements met?

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      81. How will variation in the actual durations of each activity be dealt with to ensure that the expected New Train results are met?

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      82. Has a team charter been developed and communicated?

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      83. What key stakeholder process output measure(s) does New Train leverage and how?

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      84. Is there a clear New Train case definition?

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      85. What New Train services do you require?

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      86. What intelligence can you gather?

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      87. Is scope creep really all bad news?

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      88. Do you still have to meet the new training requirements?

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      89. How do you keep key subject matter experts in the loop?

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      90. Has your scope been defined?

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      91. Has the New Train work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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      92. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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      93. Are there any constraints known that bear on the ability to perform New Train work? How is the team addressing them?

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      94. Have all basic functions of New Train been defined?

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      95. How do you think the partners involved in New Train would have defined success?

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      96. What is a worst-case scenario for losses?

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      97. Is the work to date meeting requirements?

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      98. Do you have a New Train success story or case study ready to tell and share?

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      99. What is in scope?

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      100. Has the direction changed at all during the course of New Train? If so, when did it change and why?

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      101. Is New Train linked to key stakeholder goals and objectives?

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      102. Who is gathering information?

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      103. How do you gather the stories?

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      104. What was the context?

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      105. How do you manage unclear New Train requirements?

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      106. Have all of the relationships been defined properly?

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      107. Has a high-level ‘as is’ process map been completed, verified and validated?

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      108. Is New Train currently on schedule according to the plan?

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      109. What is the scope of New Train?

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      110. What is the context?

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      111. Are approval levels defined for contracts and supplements to contracts?

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      112. How can the value of New Train be defined?

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      113. When is the estimated completion date?

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      114. When are meeting minutes sent out? Who is on the distribution list?

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      115. Is the New Train scope manageable?

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      116. What critical content must be communicated – who, what, when, where, and how?

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      117. How do you manage scope?

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      118. Is there a critical path to deliver New Train results?

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      119. How do you gather New Train requirements?

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      120. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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      121. What gets examined?

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      122. Are accountability and ownership for New Train clearly defined?

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      123. What information do you gather?

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      124. What is in the scope and what is not in scope?

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      125. Are different versions of process maps needed to account for the different types of inputs?

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      126. The political context: who holds power?

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      127. Who is gathering New Train information?

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      128. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      129. What sort of initial information to gather?

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      130. What is the scope of the New Train effort?

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      131. What are the dynamics of the communication plan?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the New Train Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the

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