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      119. How would you define the culture at your organization, how susceptible is it to Web information system changes?

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      120. What knowledge or experience is required?

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      121. What sort of initial information to gather?

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      122. What customer feedback methods were used to solicit their input?

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      123. Have all of the relationships been defined properly?

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      124. Are there any constraints known that bear on the ability to perform Web information system work? How is the team addressing them?

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      125. What is the context?

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      126. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      127. Have the customer needs been translated into specific, measurable requirements? How?

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      128. How often are the team meetings?

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      129. What is out of scope?

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      130. Is there a critical path to deliver Web information system results?

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      131. How do you keep key subject matter experts in the loop?

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      132. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?

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      133. Are there different segments of customers?

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      134. Are different versions of process maps needed to account for the different types of inputs?

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      135. Will team members regularly document their Web information system work?

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      136. What is the scope?

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      137. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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      138. Is the Web information system scope manageable?

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      139. What would be the goal or target for a Web information system’s improvement team?

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      140. Is Web information system required?

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      141. Are approval levels defined for contracts and supplements to contracts?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Web information system Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. What are your customers expectations and measures?

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      2. How frequently do you track Web information system measures?

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      3. Why do you expend time and effort to implement measurement, for whom?

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      4. Who is involved in verifying compliance?

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      5. What is your Web information system quality cost segregation study?

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      6. What could cause delays in the schedule?

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      7. How can you measure the performance?

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      8. Do you aggressively reward and promote the people who have the biggest impact on creating excellent Web information system services/products?

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      9. Do you have a flow diagram of what happens?

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      10. How do you verify the Web information system requirements quality?

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      11. What are your primary costs, revenues, assets?

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      12. How will success or failure be measured?

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      13. How is the value delivered by Web information system being measured?

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      14. What is the total cost related to deploying Web information system, including any consulting or professional services?

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      15. Do you have any cost Web information system limitation requirements?

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      16. Are there competing Web information system priorities?

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      17. What is your decision requirements diagram?

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      18. How will measures be used to manage and adapt?

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      19. How are measurements made?

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      20. Are the Web information system benefits worth its costs?

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      21. Who pays the cost?

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      22. How do you verify if Web information system is built right?

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      23. When a disaster occurs, who gets priority?

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      24. Is the solution cost-effective?

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      25. How is performance measured?

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      26. How can you reduce the costs of obtaining inputs?

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      27. Have you made assumptions about the shape of the future, particularly its impact on your customers and competitors?

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      28. What are the estimated costs of proposed changes?

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